Waterfall Tub
Waterfall Tub
Viking Hot Tubs/Spa's?
My husband and I bought ours in Sept of 2005 and have had to have a jet fixed because it leaked and then the keypad went out as well. Come to find out, the key pad that was in it wasn't even the right one!! That was all under the 1 year full warranty. Now it's leaking AGAIN from a different spot and they're saying I have to pay a $60 service fee for the guy to come out, then 45% of the repair bill for parts. I'm not happy at all and not sure what to do. This is the 3rd thing that's gone wrong in 2 1/2 years. This is our first hot tub, is this normal? It's not even a "bottom of the line" tub, not top notch, but we paid around $5k and its about a 4-6 person spa. Extra jets, waterfall, lights, etc.
The spa is located inside our home so it's not exposed to weather. It hasn't been ran the full time we've had it. It was ran Sept through March the first year (2005-2006) then shut down for the summer and opened again from Oct-Nov 2006 and hasn't been ran since the beginning of 2007.
Yes sorry to state but that brand is awful. I have seen four of them and the average repair has been huge. Bad plumbling that was not thought out by a qualified engineer. Worse work done by who ever fits the jets..(Do they even wet test?) The proof of all good companies is in the warranty and dealer. Not how cheap or expensive it is. With that said for 5k you should get a decent mid range tub but I state that is not one of them...BRING on the Attorneys! It's a bottom feeder and so are it's dealers usually.
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Hot tub in a cave with waterfall and decorative concrete